At UZ, we want every order to reach you safely and in excellent condition.
This Shipping Policy explains how orders placed through the UZ online store are processed and delivered.
Order Processing
Orders are processed after successful confirmation of payment and order details.
Processing times may vary depending on order volume, product availability, weekends, public holidays, and other operational circumstances.
Once your order has been processed and dispatched, you may receive shipping or tracking information through the contact details provided at checkout.
Delivery
Delivery times depend on the destination, courier service, shipping method, and other circumstances beyond our direct control.
Estimated delivery times are provided as a general guide and are not guaranteed delivery dates.
Unexpected delays may occur because of weather, public holidays, customs procedures, courier operations, incorrect address information, or other unforeseen circumstances.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.
UZ is not responsible for delays or failed delivery resulting from incorrect, incomplete, or outdated information supplied by the customer.
International Orders
International shipping may be available to selected destinations.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for ensuring that fragrance products can legally be imported into their destination country.
Order Tracking
Where tracking is available, tracking information will be provided after dispatch.
Tracking updates may take some time to appear after an order has been handed over to the courier.
Delivery Issues
If your package appears delayed, damaged, lost, or incorrectly delivered, please contact UZ customer support with your order number and relevant delivery information.
We will work with the appropriate delivery service to investigate the issue.
Damaged Packages
If your package arrives visibly damaged, please document the condition of the package before opening it whenever possible.
If the product itself is damaged, contact us promptly and provide photographs or video evidence along with your order details.
Important Notice
Delivery times, shipping charges, and available destinations may vary.
The shipping information displayed at checkout should be considered the applicable information for your specific order.
UZ reserves the right to update this Shipping Policy when necessary.
UZ — Scent That Defines You.