At UZ, we carefully prepare every order to provide you with a premium fragrance experience.
Because fragrance products are personal and hygiene-sensitive items, certain conditions apply to returns and refunds.
Eligibility for Returns
A return may be considered when a product is received damaged, defective, incorrect, or materially different from the product ordered.
Products must generally be returned in their original condition and packaging.
Opened or Used Fragrances
For hygiene and product-safety reasons, fragrances that have been opened, sprayed, used, altered, or tampered with may not be eligible for return or refund.
We encourage customers to carefully review product information before completing their purchase.
Damaged Products
If your product arrives damaged, please contact us promptly after delivery.
Please provide:
- Order number
- Customer name
- Contact information
- Photographs of the package
- Photographs of the damaged product
- Any additional information requested by our support team
Our team will review the claim and determine the appropriate resolution.
Incorrect Product
If you receive a product different from the one ordered, contact us as soon as possible.
Do not open or use the product if you believe you have received the wrong item.
Refunds
If a refund is approved, the refund process will depend on the original payment method and applicable processing procedures.
The time required for a refund to appear in your account may vary depending on your payment provider or financial institution.
Exchanges
Product exchanges may be considered in cases where an incorrect or damaged item has been confirmed.
Exchange availability depends on product availability and the circumstances of the order.
Non-Returnable Situations
Returns or refunds may not be accepted for products that have:
- Been opened or used
- Been sprayed or tested
- Been damaged after delivery through customer handling
- Been altered or tampered with
- Been returned without prior approval
- Been purchased from an unauthorized seller
Return Shipping
Where a return is approved, our customer support team will provide instructions regarding the return process.
Customers should not send products back without contacting UZ first.
Contact Us
If you have an issue with your order, please contact our support team with your order details.
We will review every legitimate concern and work toward an appropriate resolution.
UZ reserves the right to update this policy when necessary.
UZ — Scent That Defines You.